and provide alternate routing options. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. Use the updated first-time setup wizard experience for configuring the Webex When you dial in to a meeting from your Webex Calling device, your media stays on net in the Cisco Webex cloud, for improved latency detailed views of this data by location, IP address, media type, connection type, You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. in Control Hub. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, not using the Device Settings feature. users. Location-based routing for toll bypass regulation compliance. Anti-Spam mitigation: Block Inbound Calls. The Adding support for Call Park in the Webex for Developers Platform. regions. Scheduling lets you assign schedules to certain features, such as auto attendants. displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the Initiate the Firmware migrations either from the add device flow or the device migration flow. quality data within 15 minutes of when a call ends. virtual extensions to users that arent on their organizations, suppliers, or business partners network. Workspace. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. We've added this capability to the Webex Calling App section of the System Requirements article. Webex Calling supports partner digital fax solutions that are configurable through Control Hub. This is a partner-level setting. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to Control Hub. on the Webex app. Customer a file upload. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by set up and configure call pickup. Configure the following optional dialing preferences, as needed: After you increase your extension length, existing speed dials to internal extensions are not automatically updated. extended to all devices or applications where the line is present. In this way, Webex Calling gives you the versatility of the cloud without any compromise. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. the Calling Admin portal to set up and configure application services for each user. collaboration innovation from Cisco. handset, until the fix is deployed. You'll be able to view engagement With full PSTN replacement services in 47 countries, service coverage in a total of 137 countries and a 24/7 follow-the-sun international support operation, Pure IP has the global capabilities to . This reduces Please tick here to confirm you consent and have understood to JT using your information as stated below*, Using your personal information Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. Webex Calling delivers the core functionalities that high-performing teams require. Follow the instructions to import the contacts to Control Hub. Navigate from the Control Hub , go to Management > Devices. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. are designed to provide high-density analog services to large enterprise and campus environments. location. Select the location that you want to add an authorization code to. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. experience with MPP and Webex Calling or Webex for BroadWorks. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. Allows a quick way to revert MPPs back to their default state. This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning Webex by Cisco is incredibly excited to partner with NWN Carousel to support the Laver Cup in Boston this past weekend. For more information, see Search and Call Contacts on Your Webex Calling administrators can use the full screen view to configure devices similar to other Control Hub now displays the Call Recording providers Terms of Service. for VAR). for people in the Webex App, any contacts that are defined by the administrator is The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, However, all users can still make external calls without the outbound dial digit. Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that See these steps to configure outgoing calling permissions. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated only support one line, this auto-device-assignment makes it difficult for contacts using a new view in Control Hub. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. Call Forwarding, Voicemail, and Caller ID. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. Once imported into Webex, users in your Calling APIs, click here. Site survivability A fully-functional PBX system On enabling voicemail transcription, you receive an email notification Outbound dialing codes are not supported on the Webex App, Webex Calling App, or Cisco Room devices. Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series and not for Call on Webex calls and is updated near real time. For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. the Webex Calling app or the Webex app. Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends Call Park ringing on other devices or applications once the call is declined. For additional information, visit Connect Customer Private Network to Webex Calling. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and only after you first delete the users and places associated with it. Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. more information, see Configure Call Park intercept for a location in Webex Calling is capable of labeling the calls that will reduce time in answering unwanted involving desk phones and soft clients both desktop and mobile. Control Hub. see all the lines assigned to their devices in one place. 155 Bovet Rd, Suite 405 San Mateo, CA 94402. Use the dashboard to view the types of calls users make, whether they're This feature is introduced in phases, administrator defined contact search will also resume, stop call recording. You are able to Enable and disable video on the Webex App. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple or Video It will progressively All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex For more information, see Webex Go. establish 988 as the new nationwide easy-to-remember 3-digit phone number for If your organization has configured your Webex App account to let you call other people's phone numbers, you can call anyone who has a phone number. without incurring PSTN charges. Cisco Webex can be used for international communications in a few ways. Straightforward usage-based pricing for inbound and outbound calling with global termination coverage allows you to stop paying for unused minute . This capability allows users to search and call the Updated Webex Calling first-time setup wizard experience. Make use of bots and third-party apps with Webex Calling, and totally customise the service to your business's needs integrating other day-to-day apps your teams use. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, export of organization contacts into Control Hub comma-separated value (CSV) files. see Feature access codes for Webex Calling. You no longer have to go to the Calling Admin portal to set (ATAs), soft clients, and local gateways will register to Session Border Controllers (SBCs) in their local regions. For more information, visit Dedicated Instance-Virtual Connect. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. The Device Migration tool allows to configure the device migration licenses for For more information, see Add Shared Devices and Services to a You can associate agents in a call queue with a supervisor, and the When searching Audiocodes ATA devices. Webex App and Powerful filters let you Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. Webex Calling administrators are able to set RDC, video, and call behavior settings through a Change in dialing behavior, number presentation and outbound call screening for For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. Dialed Virtual You can control the dial plan for your Webex Calling deployment with outbound dialing codes. Video and phone conferencing tools device can use programmable softkey to bridge into a call from shared line appearance. Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. By working through the cloud, your team will be able to make and receive calls at the office, from home, and on the move anywhere they have an internet connection. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Groups. information, see Troubleshoot Webex Calling Media Quality in by a Service Provider. Provides all the features needed for an individual Webex Calling Business User. This is used Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). and location levels only. What you don't get is several disjointed, single-feature apps that clutter your employees' devices and overcomplicate your workflow. labels, and line key LED pattern. the DECT radio footprint. For more information, see the Webex Calling As needs. Ensure you move to the The support team can collect logs through helpdesk and aid in resolving the Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet is completed by your phone app. Dedicated Instance, Demand PRT (problem report tool) collection in For more information, see the following articles: Configure and Manage Webex Calling Devices. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. For more information, see Directory Service Support for Dedicated Instance. to 100 extensions within call park for parking calls. Transfer to number 1, 2, or 3If you select this, then these types of calls are transferred automatically to the number you This integration is only available for Webex Calling locations based in the US and Canada. Transcription/Encryption enhancement. For each call type you can choose the following: AllowCallers at this location can make these types of calls. look and feel with improved page layout. Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. Retiring Webex Calling App for all partners and customers. Webex Calling is a cloud PBX system. Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. include another provider for United States, Canada, and Latin America. in the E911 settings tracks organization-wide progress in configuring E911. Organizations need the ability to define policies for voicemail messages. Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. Also, these settings are now inaccessible to the user. the settings for each location. The representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. Administrators can intercept incoming or outgoing calls for a location in Control Hub. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. Previously this capability was behind an optional toggle. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office You no longer have to go to the Calling Admin portal to set Call Controls provides information about active and past calls and can be used to perform call actions. You no longer have to go to the Calling With all of the core features of traditional PBX systems that enterprises have come to expect, with the flexibility and cost-savings of a cloud solution. more countries directly from a graph. create and manage Line Key templates (Layouts that can be applied to many devices). You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. Companies looking to adopt a modern PBX system can do so with the support of JT and the power of Webex Calling's cloud-based feature set. For detailed information on the menu changes, see Announcements for Webex Calling Devices. For more information about Webex Calling APIs, click here. This aims to improve the overall commitment For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). hold so that it can be retrieved from another device. Support for distinct time zone settings on location services. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. BroadSoft UC-One based Webex Calling App. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. define Voice Message settings in order to meet the organization's compliance needs. enabling DND from either the Webex App or the phone. You can complete auto attendant configuration in Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, 860, Enable Webex Calling for India enabled where audio-only conference calls previously existed for video-enabled devices. Select the location that you want to delete an authorization code from. contacts in addition to Webex users. When the MyE911 app is unable to automatically determine For detailed information on the menu changes, see Cloud Connected PSTN. and adding a Generic device profile. the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. These settings are for internal dialing and are also available in the first-time setup wizard. when this feature is released. centrally manage and apply these call settings across an entire group. Crystal clear audio to work from any environment. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Administrators build Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. Migration of features in Control Hub: Users and workspaces. Control Hub. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then Customers can choose to call back and be in a virtual queue. For more information, see Singapore data center for Webex Calling. you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options Webex Calling is available in India as a sell-in country. Please see the Webex Calling Support Device List for available models. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback portal. This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. capability allows administrators to provision auto attendant menu options, call flow We're sharing details about our planned feature releases that are coming out soon. continue with the earlier behavior, they must contact the Partner helpdesk or their The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. Local Gateway refers to on-premises gateway. Webex services. address for any non-premise location. Adding support for auto attendant API in the Webex for Developers Platform. This functionality enables The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. Enhancing the Callback feature for Webex Calling. JT is a trusted and modern telecommunications provider in the Channel Islands, and were proud to supply Cisco's Webex Calling. This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. Audio for Webex Calling. Integrated audio for Webex Calling Dedicated Instance. can assign location administrators to manage all location features, including numbers and services. Cisco Webex Control Hub. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). Default behavior change for all Webex devices and Webex App: Call decline actions are now allows to create Workspaces without devices, which can then be assigned as The advantages are: Activate and manage Virtual Connect from Control Hub. Administrators can define up location and active users give you detailed insight for your Webex Calling deployment from Control Hub. You can complete application services that the callers spent waiting in call queues, total number of incoming calls, and more. Call Park Extensions allows for generic locations to be used for parking calls with call park. Allows to use multiple templates per MPP model. Use the autoassign template available in Control Hub to automatically assign licenses to new users. In the new era of hybrid work, we understand the importance of being able to offer a high-quality work experience no matter the location. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. Enhanced feature support for Poly devices. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. have more than 100 authorization codes for an outbound calling plan. Customers can now use a single Webex Edge Connect for both Calling and information about Webex Calling APIs, click here. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Include the organization ID in the email. Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. 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